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Fair Metrics in Messaging-Based Service Teams - From Speed Metrics to Quality Growth

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Messaging service teams often operate within dashboards. Managers can measure online duration with impressive precision. Yet research on performance evaluation and incentive mechanisms warns that measurement is useful https://marcmenx749915.bestblogskill.com/140930/goal-based-evaluation-for-messaging-based-service-teams-from-speed-metrics-to-quality-growth

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