Consumer screening generally is a combined experience for the layout crew. Although viewing serious people today interact with and uncover the value within your products is certainly satisfying, consumer testing can also surface area disagreeable surprises about the UI—bewildering workflows, disregarded accessibility issues, lacking capabilities and various missteps. Joel Frenette https://www.researchgate.net/publication/390591862_The_Growing_Role_of_AI_in_CustomerService_Understanding_ConsumerPerceptions